Poland Exim

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Overview

At Poland Exim, customer satisfaction is our top priority. If you are not completely satisfied with your purchase due to damage or incorrect delivery, we are here to help. Please read our return and refund policy below.

1. Eligibility for Returns

We accept returns only in the following cases:

  • You received the wrong product
  • The product was damaged in transit
  • The product is defective or broken

We do not accept returns for:

  • Change of mind
  • Products damaged due to mishandling after delivery
  • Color or texture variations due to natural material differences

2. Return Request Process

To initiate a return, please follow these steps:

  • Contact us at info@polandexim.com or call +91-9057704524 within 48 hours of receiving the product
  • Include your order number, product photos, and reason for return
  • Keep the original packaging intact

Our support team will review your request and inform you of the next steps.

3. Return Conditions

  • Items must be unused, uninstalled, and in their original packaging
  • The return must be approved by our team before sending it back
  • Returns without prior approval will not be accepted

4. Refund Policy

  • Once your return is received and inspected, we will notify you of the approval status
  • Approved refunds will be processed within 10–30 business days
  • Refunds will be made through the original method of payment
  • Shipping and handling charges are non-refundable

5. Damaged Products

If your product arrives damaged:

  • Take clear photos of the product and packaging
  • Contact us immediately within 48 hours of delivery
  • We will arrange for a replacement or initiate a refund as applicable

6. Contact Us

For return-related questions, reach out to us:

Poland Exim
First Floor, Shop No. 112,
Shivalik Chamber – 1, NH 27,
Near Shakti Chamber, Trajpar,
Survey No. 47, Plot No. 36 and 37,
Morbi, Gujarat – 363642, India
Email: info@polandexim.com
Phone: +91-9057704524